Director, Digital Health

• Increased member response rate to outbound communications by 22% on average. Aligned multiple internal teams to participate in an omnichannel communication strategy for clinical care management. Conducted ethnographic research to pinpoint specific behavior changes necessary to ensure members participate in care plan adherence.
• Reduced time to book appointments with behavioral health providers from two months to less than a week. Served as Product Manager, leading a cross-functional team to deliver a reusable integration to bridge between external Telehealth providers and Humana.

Director, Product Management

• Provided mentorship and growth opportunities by promoting five of the associates to expanded roles when managing 15 product managers with diverse skill sets.
• Increased user engagement with our mobile app by 12%. Developed a multi-year strategy to consolidate four separate mobile applications into a single health-focused application that delivered a differentiated experience providing access to health care to all member segments and cohorts.
• Reduced employee training costs by 82% per employee. Designed a robust training course on Product Management that is used across the enterprise to teach lean, human-centered methodology.

Lead Product Manager

• One Medication List (OML) is the single source of truth containing all Humana member medication data utilized for web and mobile experiences that have provided cost savings and improved the health of over 350,000 patients since January 2018. Served as Product Manager of a cross-functional team in the delivery of OML. Consolidated numerous disparate sources of data that required alignment with DevOps, Legal & Privacy, Clinical Solutions, and many other departments within Humana.
• RX Consult is utilized by internal pharmacists to conduct telephonic medication reconciliations. With this application, pharmacist calls productivity rose from 8 to 16 calls in a day. Served as Product Manager of a cross-functional team in the delivery of the application. Integrated the application with OML to continually update member medication data.

Product Designer/Product Manager

• Humana’s MyHealth mobile application for both iOS and Android was used by over 200,000 members to measure and monitor vitals related to chronic conditions. Provided product design for the app, conducted weekly usability tests with over fifty members for ongoing improvements, and collaborated with engineering partners to ensure styling and format were consistent with brand standards.

Web Generalist/Project Manager

• Reduced web development costs by 40% by building a theme framework for rapid prototyping now used in over 70 marketing websites.
• Sazerac’s Single Barrel Select program now sells 20 to 50 barrels in a month. Designed the service blueprint used for the customer-to-distributor relationship to make these orders possible. Managed implementation of the digital customer application by leading a cross-functional team in delivery.

UX Designer/Front-End Developer

• Designed and developed over 200 websites across multiple industries while maintaining a timeline and budget.
• Wrote marketing copy, site documentation, and trained end-users.
• Championed mobile-first design in the company and our local market.

Savannah College of Art & Design

Product School

Pivotal Labs (Now VMware)