Product Leader Executive

Collaborative leader with record of success setting strategy for digital products and delivering innovative user experiences that engage customers and drive business. Empathic manager, skilled at building and developing dynamic and diverse teams with a management style that optimizes creativity and efficiency. Outstanding ability to communicate in a compelling way with internal and external stakeholders and serve as a brand and product advocate to senior leadership. Diverse technical skillset developed through previous experience as a designer, developer, content strategist, filmmaker, graphic designer, and author.

Experience

Director, Clinical Experience Lab

Humana

Leads the Clinical Experience Lab within Clinical Services at Humana. This balanced team contains product management, product design, full-stack engineering, and data science practitioners, focused on the delivery of both clinical software and services.

May 2022 - Present

Director, Product Management & Experience Strategy

Humana

Led the Product Management Practice at Humana’s Digital Health and Analytics Experience Center with a team of 15 product management associates and contractors responsible for designing and delivering engaging and innovative experiences for 20 million members.

  • Achieved first-to-market capability in patient data sharing capacity. Coordinated Humana’s response to CMS Interoperability mandates, ensuring personal data can be mediated and shared by our members.
  • Developed a multi-year strategy to consolidate several disparate lines of business into a single experience known as Humana Health, delivering differentiated healthcare navigation for all member segments and cohorts.
  • Led multiple strategic and product delivery teams including design strategists, software engineers, applied data specialists and product managers, to bring Humana Health to market. Achieved 99.5% satisfaction rating on leadership ability from team members.
  • Created internal training site for product managers company-wide with 22 different tools and methods which reduced training time from 20 to 3 days and training cost by $96,000 per PM.
  • Led teams in driving new business internally and externally, including partnering with Apple to integrate insurance cards into Apple Wallet.
  • Participated in vendor evaluations across multiple lines of business, resulting in new relationships and cost savings.
2019 - May 2022

Lead Product Manager

Humana

Product Management Practice lead for the Louisville Experience Center office.

  • Defined the specifications for a suite of interconnected apps, empowering medication reconciliations that improved the health of over 150,000 over a one-year period by providing tailored experiences for members, field care managers, and physicians, and connecting them to a shared source of truth for medication data. Managed a team of six engineers and two product designers throughout this engagement.
  • Enabled traditional waterfall software teams to adopt a product mindset and delivery model through direct pairing and teaching classes, training four product managers directly and resulting in 8-9 delivery teams using Waterfall.
  • Coordinated a weekly speaker series focused on health and technology advancement. Curated and contributed the team blog.
2018 - 2019

Senior Product Manager

Humana

Leveraged cross-functional skills to lead several product efforts. Each engagement required training a new product manager to carry forward the work within the business unit.

  • Navigated corporate restrictions by merging medication data from four different lines of business into a single database that now connects to multiple applications across the enterprise.
  • Conducted a series of in-home experiments with twenty seniors using custom Alexa Skills designed to assist caregivers and family members of dementia patients to provide comfort, connection, and safety.
  • Partnered with several lines of business to develop and establish new product engagements for the XC.
2015 - 2018

Web Generalist/Project Manager

VIA Studio
  • Updated company development process from waterfall to agile, which reduced operating budgets by 15% and increased delivery speed by two months.
  • Managed projects and defined specifications, leading designers and developers in delivery. Managed stakeholder expectations and client relationships.
  • Designed and developed content management systems for a wide range of clients and industries.
  • Wrote voice and tone guidelines and industry-related content for both company and clients.
  • Developed a reusable theme framework for rapid prototyping of marketing websites.
2011 - 2015

UX Designer/Front-End Developer

Net Tango
  • Designed and developed over 200 websites across multiple industries while maintaining a timeline and budget.
  • Wrote marketing copy, site documentation, and trained end-users.
  • Championed mobile-first design in the company and our local market.
2000 - 2011

Education & Training

Savannah College of Art & Design

Bachelor of Fine Arts

Product School

Senior Product Management Certification

Pivotal Labs (Now VMware)

Product Management Training

Skills

Industry Knowledge
  • Business Strategy & Development
  • Lean Product Management
  • Agile Methodologies
  • Cross-Functional Leadership
  • Stakeholder Management
  • Human-Centered Design
  • Product and User Experience Design
Additional
  • Branding & Logo Design
  • Creative Writing
  • Video Editing & Post Production
  • Music Composition & Recording
  • Illustration

Interests

I live in Louisville, Kentucky with my wonderful wife and two small children. We have one grey cat we named Grey Cat. I have a wide-range of interests and hobbies that include comics, Star Wars, and playing guitar.

Primarily, I love to create. For more details about my non-work endeavors, please visit my other site: ANTI-VILLAIN


Awards & Certifications

  • Disney Perfect Service Experience Graduate - 2018
  • Humana's PeopleFirst Language Award - 2017
  • Nominated as a Kentucky Colonel - 2014