Director, Clinical Experience Lab

Leads the Clinical Experience Lab within Clinical Services at Humana. This balanced team contains product management, product design, full-stack engineering, and data science practitioners, focused on the delivery of both clinical software and services.

Director, Product Management & Experience Strategy

Led the Product Management Practice at Humana’s Digital Health and Analytics Experience Center with a team of 15 product management associates and contractors responsible for designing and delivering engaging and innovative experiences for 20 million members.

• Achieved first-to-market capability in patient data sharing capacity. Coordinated Humana’s response to CMS Interoperability mandates, ensuring personal data can be mediated and shared by our members.
• Developed a multi-year strategy to consolidate several disparate lines of business into a single experience known as Humana Health, delivering differentiated healthcare navigation for all member segments and cohorts.
• Led multiple strategic and product delivery teams including design strategists, software engineers, applied data specialists and product managers, to bring Humana Health to market. Achieved 99.5% satisfaction rating on leadership ability from team members.
• Created internal training site for product managers company-wide with 22 different tools and methods which reduced training time from 20 to 3 days and training cost by $96,000 per PM.
• Led teams in driving new business internally and externally, including partnering with Apple to integrate insurance cards into Apple Wallet.
• Participated in vendor evaluations across multiple lines of business, resulting in new relationships and cost savings.

Lead Product Manager

Product Management Practice lead for the Louisville Experience Center office.

• Defined the specifications for a suite of interconnected apps, empowering medication reconciliations that improved the health of over 150,000 over a one-year period by providing tailored experiences for members, field care managers, and physicians, and connecting them to a shared source of truth for medication data. Managed a team of six engineers and two product designers throughout this engagement.
• Enabled traditional waterfall software teams to adopt a product mindset and delivery model through direct pairing and teaching classes, training four product managers directly and resulting in 8-9 delivery teams using Waterfall.
• Coordinated a weekly speaker series focused on health and technology advancement. Curated and contributed the team blog.

Senior Product Manager

Leveraged cross-functional skills to lead several product efforts. Each engagement required training a new product manager to carry forward the work within the business unit.

• Navigated corporate restrictions by merging medication data from four different lines of business into a single database that now connects to multiple applications across the enterprise.
• Conducted a series of in-home experiments with twenty seniors using custom Alexa Skills designed to assist caregivers and family members of dementia patients to provide comfort, connection, and safety.
• Partnered with several lines of business to develop and establish new product engagements for the XC.

Web Generalist/Project Manager

• Updated company development process from waterfall to agile, which reduced operating budgets by 15% and increased delivery speed by two months.
• Managed projects and defined specifications, leading designers and developers in delivery. Managed stakeholder expectations and client relationships.
• Designed and developed content management systems for a wide range of clients and industries.
• Wrote voice and tone guidelines and industry-related content for both company and clients.
• Developed a reusable theme framework for rapid prototyping of marketing websites.

UX Designer/Front-End Developer

• Designed and developed over 200 websites across multiple industries while maintaining a timeline and budget.
• Wrote marketing copy, site documentation, and trained end-users.
• Championed mobile-first design in the company and our local market.

Savannah College of Art & Design

Product School

Pivotal Labs (Now VMware)